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NHS 111

We work in tandem with your local 111 provider to ensure they have a full set of options available to refer callers to services in our region.

The patient journey is the most important factor of our role and our relationship with our 111 providers helps improve these journeys every single day. 

Like 111 we work around the clock changing information to reflect the dynamic nature of service provision. For example, if one of our urgent treatment centres is overwhelmed we can update the Directory of Service so 111 will know they need to refer patients elsewhere.


This means the service can get back to normal and start accepting patients again quicker. More importantly it means the patient will be refered to a service that will be able to see them sooner.


We interact with 111 by presenting the health advisor with service options for referrals.

Each one of the thousands of services in our database has been clinically profiled to return only when appropriate.


This is filtered during the Pathways triage on the age and location of the caller, what the service is able to advise on or treat and the timeframe within which it is recommended for the caller to take the next steps.

We are able to set services up to receive details of the triage call and this is sent as soon as 111 makes a referral.

The caller's GP will also receive notification of the referral whether it was to them or a different service. This helps the GP maintain a complete picture of their patients' journeys through our healthcare system.

The Directory of Service team contacts every service in the directory regularly throughout the year to ensure the general information is up-to-date. We also invite services, 111 and any other providers to contact us as soon as they are aware of changes to a service.

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